Clerical/ Customer Service Rep
Cottonwood Heights, UT 84121
Maintains sincere interest in providing stellar customer care.
Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
Exercises independent thinking in meeting customer expectations.
Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
Ability to process information quickly and accurately.
Ability to handle routine customer transactions.
Ability to work under time constraints.
Ability to understand and apply new concepts.
Ability to analyze information and evaluate results.
Ability to effectively deal with complex customers.
Ability to create positive customer relationships by defusing angry and upset customers.
Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
Attention to detail-documentation and follow-up.
High school diploma or GED
Minimum of 6 months customer service experience
Knowledge of mainframe and computer (pc) and internet applications
Microsoft Office applications
Excellent telephone tact and diplomacy
Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers
Proficiency in keyboarding/data entry
Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology
Time management skills (dependable, accurate, and detail oriented)
Successful completion of Drug Screen and Background check
MOnday thru Friday, day shifts pay is 13-15