Sandy, UT 84070
JOIN THE FAMILY!
$12.62 + $4.48 fringe*(health & welfare)
VARIETY of SHIFTS Available Monday through Friday and PAID TRAINING
TRAINING STARTS SOON
Customer Service Representatives provide exceptional service while answering in-bound consumer inquiries concerning health care and health insurance. Position is customer service and script focused, no sales involved. Paid Holidays. Great team environment.
Answer inbound customer service calls
Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information
Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
Utilize standard technology such as a telephone, e-mail, and web browser
Assist caller with filling out online application and submitting it electronically to plan provider for processing
Report problems that occur via the online system so they can be addressed by the appropriate parties.
Perform other related duties as assigned.
May be required to work holidays. Overtime may be required
SKILLS AND QUALIFICATIONS
Must be able to type a minimum of 20 WPM
Basic computer knowledge
Ability to navigate multiple screens
Ability to read and comprehend a script
Friendly, empathetic phone presence
Ability to sit and speak for extended periods of time
Proven ability to work as a member of a team is required
Must be able to speak and read English clearly, professionally and fluently
Spanish speaking teams available following in-house certification
EDUCATION AND EXPERIENCE
Minimum 6 months customer service/secretarial/telemarketing experience required
High School diploma or GED equivalent required
*Inbound call center experience a plus
*Healthcare customer service/call center experience a plus